At Done Right Safety, we are committed to providing high-quality safety gear and uniforms that meet your needs. If you are not completely satisfied with your purchase, we are here to help with our hassle-free return and exchange policy.

Returns & Exchanges Eligibility

• Items must be returned or exchanged within 14 days of the purchase date.
• Products must be unused, unwashed, and in their original condition with tags attached in the original packaging.
• Custom or embroidered items are final sale and cannot be returned or exchanged unless defective.
• Clearance or discounted items may be non-returnable - please check before purchasing.
• Proof of purchase (receipt, invoice or order confirmation) is required for all returns and exchanges.
• Return shipping costs are the responsibility of the customer.

How to Initiate a Return or Exchange

1. Contact Us – Reach out to our team at sales@donerightsafety.com.au to initiate your return or exchange.
2. Package the Item – Securely pack the item in its original packaging.
3. Ship It Back – Ship the item back at your own cost using a trackable shipping method.
4. Receive Your Refund or New Item – Refunds will be issued to the original payment method within 7 business days after inspection. Exchanges will be processed promptly based on stock availability.

Non-Returnable Items

• Custom logo/embroidered items
• Worn or washed uniforms
• Clearance or final sale items
• Certain personal protective equipment (PPE) for safety reasons

We appreciate your business and strive to provide exceptional customer service. If you have any questions, feel free to reach out to us at sales@donerightsafety.com.au.

Done Right Safety is Safety Done Right - Keeping You Safe & Professional